ServiceNow Solution Architect

Architecting
the connected
enterprise.

Prabeen Raj S — Integration Specialist with 4.6+ years designing scalable ServiceNow platforms, AI-powered workflows, and enterprise integrations.

Get in touch View expertise
4.6+
Years
20+
Integrations
4
Certifications
100K
Records migrated
Service Now REST API AI / MCP Cloud Portal CRM ITSM
01 — Area of expertise
What I do best.
/ 01

Platform Architecture

End-to-end solution design across ITSM, CSM, Service Portal, Employee Center, and the Now Platform.

ITSMCSMNow PlatformWorkflow Data Fabric
/ 02

Enterprise Integration

Bi-directional and unidirectional integrations across 20+ platforms using REST, IntegrationHub, and custom architectures.

REST APIIntegrationHubMID ServerWebhooks
/ 03

AI & Automation

OpenAI API integration, agentic workflows with Now Assist, and Model Context Protocol server architecture.

OpenAINow AssistMCPPredictive Intelligence
/ 04

Portal & UI Engineering

Custom widgets, UI Builder experiences, and Next Experience components built with modern frontend stacks.

UI BuilderService PortalEmployee CenterReact
/ 05

Data Migration

Large-scale migrations with full integrity validation using Data Sources, Import Sets, and Transform Maps.

Import SetTransform MapData SourceIncremental Migration
/ 06

Architecture & Delivery

Pre-sales solutioning, requirements gathering, technical leadership, and structured knowledge transfer.

Pre-SalesTech LeadershipKT & TrainingUpdate Sets
02 — Career timeline
The journey so far.
May 2024 — Present · 2 yrs 3 mos
ServiceNow Solution Consultant
zeb · Chennai, India · On-site
Solution design and implementation across ITSM, Integration, Portal, and CAD. Architecting bidirectional and unidirectional integrations using Workflow Data Fabric, IntegrationHub, REST Messages, and Scripted REST APIs — with OAuth 2.0 authentication, payload mapping, error handling, and retry strategies. Built scalable migration pipelines from ManageEngine, FreshService, Zendesk, Salesforce, ConnectWise, and Jira to ServiceNow.
Solution ArchitectureWorkflow Data FabricIntegrationHubOAuth 2.0Migration PipelinesGovernance
Sep 2023 — Apr 2024 · 8 mos
ServiceNow Technical Consultant
AVASOFT · Chennai, India · On-site
Delivered enterprise implementations across CSM, Integration, and Data Migration. Led stakeholder workshops and discovery sessions; configured CSM Workspace and Customer Portal; architected end-to-end integrations spanning enterprise ITSM, CRM, and asset management tools.
CSM WorkspaceEnterprise IntegrationData MigrationStakeholder Workshops
Jul 2022 — Aug 2023 · 1 yr 2 mos
ServiceNow Developer
AVASOFT · Chennai, India
ITSM development with a focus on Employee Center Portal — designing intuitive interfaces and custom widgets to empower self-service. Streamlined incident, problem, change, and asset workflows; connected ServiceNow with Teams, Azure, and AWS to eliminate manual processes.
Employee CenterCustom WidgetsITSM WorkflowsTeams / Azure / AWS
Dec 2021 — Jun 2022 · 7 mos
Microsoft 365 Developer
AVASOFT · Chennai, India
Full-stack development across the Microsoft ecosystem — React, Node.js, SharePoint Framework, Power Automate, REST API, and CSOM. Built custom lists, workflows, and external system integrations with strong UI/UX foundations.
ReactNode.jsSharePoint FrameworkPower Automate
03 — Education
Where it began.
Bachelor of Engineering — Electronics & Communications Engineering
Panimalar Institute of Technology · Chennai
Jan 2015 — Feb 2019
04 — Credentials
Certified expertise.
SN
Certified System Administrator (CSA)
ServiceNow
SN
Certified Implementation Specialist — ITSM
ServiceNow
µC
Micro-Certification — Integration Hub
ServiceNow
µC
Micro-Certification — Flow Designer
ServiceNow
05 — Contact
Let's build the
next platform together.

Open to Solution Architect and Technical Lead opportunities.

prabeenraj85@gmail.com linkedin.com/in/prabeen-raj +91 70920 74802 YouTube Channel Chennai, India